Prepare Before You Type Anything
Confirm you are using official wallet software, update your device, close screen-sharing tools, and make sure nobody is guiding you through private messages.
Recovery safety
Restore Cake Wallet Without Sharing Your Seed
Restoring a wallet is one of the highest-risk moments in self-custody. Slow down and keep recovery data inside trusted wallet software only.
Understand Blockheight And Dates
For Monero restores, wallet software may ask for a restore height or date so it knows where to begin scanning. If unsure, choose a date before wallet creation rather than guessing a later point.
Backup Files Are Not A Substitute For Seeds
Backup files can help in some flows, but a seed phrase or key backup remains critical. Store backups separately and never upload them into a web form.
FAQ
Common Questions
Can support restore my wallet for me?
Support can explain steps, but nobody should need your seed phrase, private keys, or wallet password.
Why is my restored Monero balance missing at first?
The wallet may still be syncing, or the restore height/date may be too recent. Check official restore guidance before changing anything risky.